Contact Us

If you would like to speak to:

Please note: Our office hours are 9:00 am to 5:00 pm, Monday to Friday. Emails and phone messages will be responded to during these hours only.

If you require treatment advice, please contact your health provider or ring 111 in an emergency.

For general health advice, please ring 0800 611 116 – anytime.

If you are experiencing mental distress, please call or text 1737 – anytime

If you would like support or information about epilepsy, please go to our Information and Support page and complete the Client Contact Form and one of our Epilepsy Support Workers will contact you.

If you have a general enquiry and would like someone to get in touch, please complete the form below.

Contact Us

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Epilepsy New Zealand
Epilepsy House
6 Vialou Street
Hamilton Central
Hamilton 3204

Epilepsy New Zealand
P O Box 1074
Hamilton 3240 

We are contactable via email

Office opening hours: Monday – Friday, 9.00am to 5.00pm

 

Feedback

We welcome feedback regarding our services.  If you wish to do this, please email us.  Alternatively, you can use the feedback form. Click here to take you to the feedback page.

Do you have a question about epilepsy, seizures, one of our programmes or related issues? Speak with an Epilepsy Educator on our Information and Support Line: 0800 37 45 37 or contact an Epilepsy Educator via email or go to the Information and Support page to read more about what services Epilepsy New Zealand can provide.

Complaints

If you wish to make a complaint please contact the Chief Executive Officer in any of the following ways :

  • By telephone: (07) 834 3556
  • By email: ceo@epilepsy.org.nz
  • By ordinary mail addressed to:
    • Chief Executive Officer
      Epilepsy New Zealand
      P O Box 1074
      Hamilton 3240

If you are a service user, including a person with a disability you and/or your representative have the right to expect that you will be supported in making your complaint, that your complaint will be investigated appropriately, in confidence and without bias.  You have the right to be appropriately involved in the resolution of your complaint and to be kept informed of the progress of your complaint.  You have the right to appoint an advocate whether that is a family member, other representative or an external advocacy support provider and to receive support in seeking an advocate.

If resolution of your complaint is not achieved via Epilepsy New Zealand Complaints Policy or you are not comfortable to raise the concern with us first, other organisations can assist you with resolution of your complaint.

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